Kabayan Party-list Representative Harry L. Roque, in a resolution filed last week said, “The House of Representatives requests the major telecommunication providers, Smart Telecommunications and Globe Telecommunications, to explain why the Filipino people are not receiving the quality of service that they deserve and, to show cause why they should have the privilege to keep their franchises despite the same.”
Roque said Section 20 of Republic Act 7925 provides all telecommunication users the right to reliable services and conforming to minimum standards set by the National Telecommunications Commission, regular and accurate billing, and thorough and prompt investigations and actions upon complaints.